The latest review was 2 months ago. Ratings and Reviews 4.6 out of 5. She says no digital. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery.
Cancellation Policy : Vivid Seats Customer Support 1239964100050. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I had to buy either 1 or 3. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds.
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Claim it and get a lot of features. The request was put. Disgusted. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. IE, Hundreds of people are standing in front of you. Great customer service skills. Terrible customer service. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. When the tickets never came, I contacted Vivid repeatedly. Then allows the seller to change the date to the day of the event. Also, VividSeats says all orders are 100% . Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. The second time was one of my worst experiences trying to buy event tickets. These were sold from the originator which means there's no reason they couldn't have been refunded. Avoid purchasing thru Vivid at all cost. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets.
Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? I was charged $1, 053.00. On December 13, 2022, I received the tickets from Vivid. I will not be using this company again and will never refer a soul. This is not what I paid for. People need to understand that VividSeats works against you. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. They made me jump through hoops to get my money back. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Will be buying more tickets from them in the future. In this guide, I will be reviewing Vivid Seats in detail. Shame shame for all the people you have messed with and hurt. Suite 800. I complained and they advised these were upgrade tickets and no refund would be issued. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team".
How has everyone's experience been with Vivid Seats? : r/phish - reddit Marvin J was a great help to me in getting my tickets when n the website wasn't working. WONDERFUL Young Man. Takes no accountability for a time glitch that had us go to a show at the wrong time. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Lots of filter options to narrow down events. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases.
Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber We also ensure all reviews are published without moderation. Overall, my experience was very positive. Eugene was very helpful with my questions. VividSeats has B rating with the BBB.org as of September 2022. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Request to speak to a Vivid Seats agent. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We were given multiple different messages from Vivid seats regarding the tickets. 2. Great service. Then the day of the event I got an email cancelling my ticket. It offers a 100%. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Please Refund at least $1000. I spoke with Carlos A over the phone to purchase my tickets. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. The seller sets the ticket price.
Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers "We have currently put them on 'No Rating' while they investigate the complaints and . The email made a vague reference to covid 19 but no definite reason was given. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. I bought my tickets 5 months before the show. Thanks Vivid Seats. The confirmation number they gave me was completely useless and also did not allow me to access my tickets.
Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Sometimes the choice seems insufficient to customers.
Vivid Seats Review for February 2023 | Best Ticket Brokers Nowhere on their site did it say that these two tickets wouldn't be next to each other. Save. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. I never received the email and therefore never accepted the tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I purchased tickets to the motley Cre concert in Seattle in 2019. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Please refund me the differance between what you charged me and what the tickets actually cost. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Takes no accountability for a time glitch that had us go to a show at the wrong time. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Never again. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I found two separate listings for tickets in the same section and row. For more information about reviews on ConsumerAffairs.com please visit our Enjoy reading our tips and recommendations. Absolute worst customer service ever. Desired outcome: SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. In one order, my tickets arrived via email within an hour or so. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I highly recommend purchasing tickets from a verified seller on Vivid Seats. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Tickets to Aint to Proud Stage Play in West Palm Beach. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Long story short I never received the parking pass and had to pay in full at the gate. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They won't refund me or get me two tickets together. Full refund and apology for lack of ticket delivery. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I never used them before but I know many people who have. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Customer identification can be provided if needed. That is a lie. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. We assure that you and your partner will be able to sit together. They deserve to go bankrupt as they cost me $800. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Vivid Seats ranks 25thamong Ticketssites. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event.
Vivid Seats Updates 2021 Financial Guidance | Markets Insider Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats provided fraudulent tickets to me. Find out how we combat fake reviews. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter.
Please do not purchase tickets through Vivid Seats - Tripadvisor Its not right that they say they have no control over the seller. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Good Grief. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. After all, I selected that I wanted "2" tickets not "1". Especially since Vivid. I tried not to trip thinking I could sell them forward. Melinda, your concerns are absolutely valuable and matter to us. This Yelper's account has been closed.
Vivid Seats Pay & Benefits reviews - Indeed Customer identification can be provided if needed. In my eyes I trully beleive you are a rip off company. We apologize for the frustration you experienced. This complaint was posted by a verified customer. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. First time using Vivid Seats to get tickets. The insurance was $65.82. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The issue was they didnt have the tickets, but had 2 close by. You can count on usas our fans already know.
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats I thought maybe that was the seller. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Click here to get notifications about new complaints of Vivid Seats.
Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes HORRIBLE experience. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. One arrived by mail with a "Lot 16" other was delivered electronically. Read full review of Vivid Seats and 1 comment. Chicago, IL 60606-0606. My friends and I attend several differant venues and purchase tickets online. Desired outcome: This is absurd! I someone needs to hold ticket brokers responsible. When I go the tickets, I called the venue and was told they were not handicap. Is this your company? James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I had listened to his show on the radio (and bought many of his books) for many years. The support team was very friendly, knowledgeable about the event, and got me great seats. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem.
Vivid seats scammed me : r/Scams - reddit I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. The buyer is responsible for these costs. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! It told me the section of the tickets but not the exact seat numbers. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Barbara, who is my agent, was absolutely the best that you could have. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I hate what you stand for. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. It is never our intention to make our fans feel this way. No. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Vivid Seats. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. They refunded, but I am out 2 nights for the hotel. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Date of experience: 26 February 2023. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Worst ticket platform that gives two sh*ts about their customers. Nothing arrived. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. So, Vivid seats charged an additional $196. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I was purchasing 3 tickets and wanted to make sure we are all seated together.
Is Vivid Seats Legit? Review, Comparison & Alternatives Do I need to print these tickets? We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. I beleive he explained everything I needed to know, in detail. Unsubscribe easily.
What is Vivid Seats? Is it legit? Do they have fees? Here's - nj We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Dial 833-228-5143. 10.1K Ratings. and then vice versa on the inventory thing.
Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews They refused to issue a refund as they said the tickets were sent via email. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Making sure our fans are able to attend their desired event through us is our top priority. Looking for the best way to buy and sell mobile tickets? Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. I never received my tickets but was charged for them.
Vivid Seats Review: Not delivering seats - ComplaintsBoard.com We understand how this may be upsetting for you. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience.
First received an e-mail asking me to call because there was an issue. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Kept telling me same blurb about it was my fault, not his, no refund, etc. And, I will never refer you to any of my friends and family. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Wed, 11 May, 2022 at 5:09 PM. My tickets were not released until 1 week before the show. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Service 254 Value 245 Shipping 164 After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Do not use Vividseats!! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Looking for the best way to buy and sell mobile tickets?
Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Repeatedly asked to speak to manager and he refused. Ultimately, hung up on me. The following is a chronological timing of the events that occurred: These seats sell for $35.00 each. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Lack of preparation and communication from the recruiter for each step of the process. Thank you, you have successfully subscribed to our newsletter! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I thought Vivid was a pr0n company. Desired outcome: We also confirm that your tickets are general admission. That means the seats were $351, not $264.
Working at Vivid Seats | Glassdoor When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets).
Vivid Seats Culture | Comparably Our content is intended to be used for general information purposes only. He was absolutely fantastic at his job. I do expect a responce and an apology for this overcharge. and go to stub hub and . Absolutely disgusting. I am very disappointed in not being able to attend the show.
Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard I called Vividseats and was told there was nothing they could do. So I quickly attempted to purchase another ticket. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Contact Us About The Company Profile For Vivid Seats LLC. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. We spent $700 and had our experience ruined for really no good reason. We could not access or find on Ticketmaster and vivid customer dis-service. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I received an email a few days before the game to "Confirm my email". Downgraded Tickets Sent - Not what I paid for. I usually stick to stubhub. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We'll get you there. Most complaints are from ticket billing and delivery issues. He was very knowledgeable and courteous.
Top 2,652 Vivid Seats Reviews - ConsumerAffairs If there is more I will do that as well lost time and money. I just want the tickets I spent my hard earned money on.
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