But they also do not respond to chat lines. Nothing. 2022 appsplayground.com. Had to replace 3 optimizers and an inverter box. Learn more about SolarEdge inverter technology here: https://www.solarplants.org.uk/inverter-solar-upgrades/#utm_source=Youtube&utm_medium=Social&utm_campaig. Been waiting MONTHS for them to fix whatever process they use for getting 15 minute data required by PG&E for battery rebate, only thing holding up my battery rebate. The end-user will be informed of alarm conditions through email and SMS, as well as by monitoring the web interface. I am*. They told me to check back in two weeks for an update. Let's find out the prerequisites to install SolarEdge Monitoring on Windows PC or MAC without much delay. My bill went from$0 to $600 so this will cost me potentially $1800 in lost production. We have requested more information in order to look into your case. How am I supposed to get the warranty service? We have requested more information in order to look into your case. The app enables users to view real-time, online data to keep them up to speed with their solar site's performance while away from their computer, ensuring maximum solar energy harvesting. Thank you for taking the time to share your experience. Still no response from customer support. Be cautious of your sales rep and the kickbacks being given to push bad companies. In those cases, contact SunCommon Customer Support. Look for a grey box labeled AC Disconnect with a lever that youll pull down into the off position. We use dedicated people and clever technology to safeguard our platform. SolarEdge has reportedly instructed users to upgrade to 4G modems to keep the communication with the monitoring platform open, with cost estimates ranging from $400 to $1,200. The team at SolarEdge clarifies that downloading the SolarEdge App will help you decrease the installation cost and modify inverter solutions for small-scale, medium scale and large-scale projects. If your inverter does not have a screen, wait for 5 minutes. In the post Covid era of terrible customer service across many industries, the SolarEdge staff are very accessible, helpful and always go the extra mile to make sure things work as they should. We also emailed. 11. On July 7 2022 our solar stopped working. WARNING DO NOT BUY SolarEdge. Compatibility: Before downloading them take a look at the minimum system requirements to install the emulator on your PC. Still think the . SolarEdge has sent me an automated email twice now saying they will have some reach out to me regarding my claim. If I don't hear something soon I will cancel payment on my system and speak with a lawyer about getting the system removed. Update: Thank you for providing your information. To add an inverter or gateway to a site with SolarEdge inverters: 1 Select the Logical Layout tab. I didn't know what the gate way module was and threw it away. This is an easy error to reset! 2022 Trustpilot, Inc. All rights reserved. Information provided by various external sources. Finally, download and install the emulator which will work well with your PC's hardware/software. We have had a terrible experience. We have requested more information in order to review your case. Do NOT buy panels from this company. For UPS support, please complete the Service Notification Form and send an email to [email protected]. or call us at +44 (0) 1480 479889. Update: Thank you for providing your information. Password generator - For Authorized . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our Customer Service Team is happy to help you. About a day later I received an email requesting that I fill out a "survey". He was excellent and the system was working again on Tuesday 9 august once the software had been updated. P_OK: XXX/YYY: This signifies the number of optimizers in the array and shows if any of those optimizers are not working. Customer service is a robot. On 10/18/22 I was told that SolarEdge has no ETA on the replacement inverter.My most recent 7.6 KVA inverter quit working on 9/11/22. Going on 3 weeks now. First inverter broke about a month after we installed the panels. SolarEdge products are fantastic and backed up by amazing customer service and tech support you cant go wrong choosing their high quality products. Raised a service ticket but nothing is happening. Training (Prime & Advance) Our Customer Service Team is happy to help you. I was told by installer Titan Solar it would be 30 days before they would get the inverter from Solar Edge. The first step is to power cycle your inverter. That was August 2nd and they still have no idea when they will have any more crappy inverters. This can happen if there is snow covering the system or at night. Thank you for taking the time to share your experience. I too have had unreturned calls and correspondence for a warranty inverter that is now ongoing for two months. or call us at 510-498-3333. He answered all my questions with deep understanding about the products and went beyond to compare and suggest different configuration about the system I wanted to create.I have spoken to many professionals in the solar PV field but Marko outperform them all with its knowledge. We have requested more information in order to review your case. Note: the status is not saved when downsampled. We have sent to your local team for review and to make contact. We have installed over 60 commercial SolarEdge 3phase Inverters along with over 4000 optimizers across six different sites. Account Type. Thank you for sharing your experience. Now we are being told it will be at least 3 weeks to get the parts and another 3 weeks before they can come back. This is located either above the black dial/DC disconnect or on the left side in the back of your inverter. We have requested more information so we can review your case. The inverter will start to turn back on and may take a few minutes to reboot. We have to chase Solar Edge to have it fixed. G5 combines power system monitoring and control capabilities. We have been waiting on a replacement inverter for over a month now. But I managed to open a case on their website. 13. I get that Israeli companies are frugal but the customer experience is absolutely terrible with SolarEdge. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. or call us at +972-73-240-3139. Update: inverter received. I wish I would not have gone with them for my system. They obviously sell terrible inverters. LoginAsk is here to help you access Solaredge Log In quickly and handle each specific case you encounter. Verification can help ensure real people write reviews about real companies. SolarEdge monitoring is the perfect app for designers, analyzers, and PV system installers. I passed the message on to the installer. Your browser does not support JavaScript.Please enable JavaScript or . Facebook, Insta, Corporate contact info all redirect to a robot CS system. We use dedicated people and clever technology to safeguard our platform. Apparently they have the equipment in stock but nothing for warranty. We anre extremely frustrated at this point and submitted a request with Better Business Bureau and will be looking to file a lawsuit. Tried for days to get someone on the phone. The first screen is the most important: For more detail, see this PDF from the manufacturer: What the lights on your SolarEdge inverter mean, Your inverter is communicating with the monitoring platform. Last name. Maybe consumer watch dog needs to look at this as a lemon law and failure to honor warranty. If the red light is on: There is a system error. This was the 12th try to get out system installed by the Photon Brothers almost 2 years ago, which was necessary to get rebate on batteries. 12% inverter failure rate and 2% optimizer failure rate. Thank you for taking the time to share you experience. The SolarEdge monitoring application lets PV installers and system owners perform remote monitoring, on the go, directly from their mobile device. It goes against our guidelines to offer incentives for reviews. Purchased Solar panels about 4 years ago. Here are 8 tips for writing great reviews. These guys spent about 3 hrs debugging the issue, and finally solved it. Even the sales rep doesn't respond. From left to right they are the SetApp HD wave (screenless), HD wave (with screen), and SolarEdge A-US (with screen). We have requested more information in order to review your case. In the meantime I am hemorrhaging money because I'm not producing/using/exporting energy and instead I'm having to pay exorbitant amounts buying-in all of my electricity (it's the only energy I have - no gas, no oil just electricity). Download SolarEdge Mapper and enjoy it on your iPhone, iPad, and iPod touch. We have the products, technologies and expertise to provide the optimal smart energy solution for your needs. Called SolarEdge and installer (Solcius) multiple times. You can't actually call and talking to anybody either, you have to chat online, which I have done weekly. Company name. 2) If your inverter has a screen, wait until the DC voltage reading goes below 50 VDC. Press and hold 'OK' until it says 'Applying'. We have requested more information in order to look into your case. Email*. How to power cycle a SolarEdge inverter: 1) Flip the red switch into the off "0" position. All the estimations are quickly accessible in just one click. Was passed on back and forth multiple times, no progress. Remember to restart the Telegraf service when a config file has been changed. While the products may be okay, the customer service for solar edge is abysmal. In the post Covid era of terrible customer service across many industries, the SolarEdge staff are very accessible, helpful and always go the extra mile to make sure things work as they should. For UPS support, please complete the Service Notification Form and send an email to [email protected]. You will be asked to login into your Google account to be able to install apps from Google Play. SolarEdge needs to honor their warranty and send out the replacement inverter.My warranty states that where replacement products are sent, SolarEdge generally sends such products within 48 hours. now after the replacement I can not monitor anything. It's bad enough that Titan Solar gave me bad information before installing my solar system but now I find that it hasn't worked since 12 noon on September 17. Sometimes we wait for an hour on the phone and nobody answers. The only answer we have ever received to all of our questions on ETA is We are processing the fulfillment of your replacement inverter. Update: Thank you for providing your information. Learn more. I have found nearly 100 of my inversters in stock by either distributor or re seller but they cant or wont send from them.And this would be my 3 replacement too in less than 3 years. They Closed out my first 'case' without any resolution, I've been assigned a new case and I've gotten one email saying they'll send me my inverter, and a few weeks later another saying shipment is still pending. Find out how we combat fake reviews. In case SolarEdge Monitoring is not found in Google Play, you can download SolarEdge Monitoring APK file from this page, and double-clicking on the APK should open the emulator to install the app automatically. If you have a SolarEdge HD Wave or A-US Inverter displaying error codes or a SetApp inverter displaying a red fault light, then power cycling is a good next step. I hope all SolarEdge support have the same standard. Check your Solar Edge monitoring portal. They just keep coming, I got 12 in ONE HOUR!. The interface is simple and intuitive, making the configuration of G5 straightforward. Requested SolarEdge portal access layout view with panel-level access. We have sent to your local team for review and to make contact. with SolarEdge inverters and sites with non-SolarEdge inverters (with Safety and Monitoring Interface -SMI). All Rights Reserved |  Privacy Policy |  DMCA |  TOS. System Owners who downloaded the SolarEdger can register on the app for free and without hassle. 4) Turn off your systems AC disconnect. SolarEdge is using cookies to improve your user experience. The application enables users to view the most updated data and be up to speed with their site's performance. Phone number. Still waiting on a replacement inverter. Thank you. Most frustrating experience I have ever had. If you still need further help feel free to call us on our customer service line (559) 228 - 0229. No callbacks, etc. Thank you for taking the time to share your experience. Password generator - For Authorized Service Provider. Reduce customer reliance, service calls and cut down unnecessary site visits. We have sent to your local team for review and to make contact. . Issue resolved. I contacted my installer on Saturday 6 August. Note: while a reduce() function (min, max, median at once) might seem more efficient, empirically measured it is >x5 slower.. SolarEdge. Our installer has been back several times (to us and other instals) S-Edge remote support hopeless. I would give it 0 if I could. Designed for system owners, mySolarEdge comes with the same features as our Monitoring Platform, plus additional capabilities to help system owners quickly and independently resolve routine issues. The battery on my solar system stopped working. Now they do not answer the phone as they direct all complaints to a chat line. Find out how we combat fake reviews. Battery backup wasnt working. Manufacture solar inverters, power optimizers & Pw monitoring for maximum energy production and faster return on investment. To find out more about our remote monitoring, get in touch with us today. Most of the inverters were 33.3kW. I did fill one out, that pointed out that they did NOTHING to assist me with my gateway problem. Do not buy through SolarEgde. We had our solar installed June 2021. We have requested more information in order to review your case. He offered to help the installer (Solcius) to fix the problem. Their customer service is non-existent. Just read all the reviews. Same as everyone else, no one picks up the phone. We have requested more information in order to look into your case. We also ensure all reviews are published without moderation. Meanwhile my panels are creating zero energy and Im waiting on my 2nd inverter in 4 years. Inverter has been replaced but still not working. I hear they have not sent out replacements for cases as far back as June!!! Pavel understood exactly what to do, asked the rght questions and sorted it, what more coul you ask for. Folks, Our Solar Edge panels stopped working recently (about a month ago) and the company have not helped us in any way. Spare parts (new / refurbished) Spare part repairs. Wish I had seen these complaints prior to buying my system! See also this Influxdb blogpost. We tried calling, texting and emailing. Good luck speaking with a person on the phone. See reference photos. I wanted to buy another gateway from them. Thank you very much for sharing your story! But today used Whatsapp to get through and Pavel was excellent and sorted everything. You should see the main screen as normal or the red fault light clear once the reboot is complete with no error message. We have sent to your local team for review and to make contact. Watch this quick walkthrough to learn how to add add system owner access from an installer account on the SolarEdge monitoring platform. End user training. Note: in case your company already has a Monitoring Platform account, you don't need to register using this form. Its been over a month without Solar. Will keep updating. Your SolarEdge HDWave or A-US has several different screens and will cycle through these on a timer. Keep up the good work.Jonny WilsonDirector at Oxford Solar PV. The first step is to power cycle your inverter. Still no dates several weeks on! Update: Thank you for providing your information. Case was discussed, some issues are not their responsibility, which I now understand. At the end of this article, you will find our how-to steps which you can follow to install and run SolarEdge Monitoring on PC or MAC. I too have been stone walled on my replacement inverter. Looks like I have the same problem as most. In those cases, contact, How to read your SolarEdge inverter screen. Somehow my installer case got lost or not created so sometime between Sep 1 and 6 I created a case. Warranty Register Your Product Service . We installed solar panels in our home in Phoenix through Sun Valley. WiFi scanner, network device discovery, speedtest free (no ads) by Ubiquiti. Screenshots. We have sent to your local team for review and to make contact. Partial or full-home backup when and where you need it. System stopped working two days after the system was turned on. Screenshots. There is a system error. Bad inverters, bad customer support. They route you to the online chat for support, if you can call it that. RMA was issued, but we have been waiting for a replacement inverter and have no idea when it will arrive. From day one the inverter was randomly shutting down about three times a day. We have sent to your local team for review and to make contact. They don't take phone calls. Companies can ask for reviews via automatic invitations. There is no way to talk to a person either. For UPS support, please complete the Service Notification Form and send an email to [email protected]. For UPS support, please complete the Service Notification Form and send an email to [email protected]. Customer service is HORRIBLE!I've been trying to get get an install claim looked at for a full month. All the users who downloaded the SolarEdge app are delighted and find this app interesting for creating and simulating module systems. This is located either above the black dial/DC disconnect or on the left side in the back of your inverter. The first tech came out Sep 7 and was on hold with Solar Edge for hours. We have forwarded to your local team for review and to make contact. Update: Thank you for providing your information. Got stuck.Update on 10/18: A support supervisor from Solar Edge called me. Promised will send soon. 10. Select an Android emulator: There are many free and paid Android emulators available for PC and MAC, few of the popular ones are Bluestacks, Andy OS, Nox, MeMu and there are more you can find from Google. If you do not see a grey box labeled AC Disconnect, look for a breaker underneath your Net Meter (ConnectDER). Shame on SolarEdge! Probably a total loss at this point, absent a lawsuit. Contacted solaredge rep and still waiting 3 months for the part to come in. You will need to turn the breaker off. From left to right they are the, How to power cycle (reset) your SolarEdge inverter, If you have a SolarEdge HD Wave or A-US Inverter displaying error codes or a SetApp inverter displaying a red fault light, then power cycling is a good next step. My inverter failed over two months ago and even though Solar Edge agreed to supply a new one. When inventory has been secured the product with be shipped and tracking information will be available. They would not provide a timeline for the replacement and we have been paying for our solar loan AND electricity for the past 4 months. Update: Thank you for sharing your information. I didn't notice it until the begining of Aug. We had no one contact us. We have sent to your local team for review and to make contact. SolarEdge is the fastest growing smart energy company and the world's #1 residential solar provider, with offices in 22 countries. No solution yet. Great service once again from SolarEdge!Just needed a couple of quick questions and an adjustment to my system. Our installer had to prove that the SolarEdge part was at fault by testing every other part of the system and eliminating every other possible failure over a video call before a warranty claim was honoured. Id give James and Luis 5*s for their service, but have to knock one off for Solaredge not solving this on the first 2 or 3 tries. Once you are logged in, you will be able to search for SolarEdge Monitoring, and clicking on the Install button should install the app inside the emulator. Tech knew what I was asking about and said he would put in request. If the issue is not resolved, please email [email protected] to create a case. 2 Click Add and select Inverters or Gateways or both. Needs more replacement parts. With the option to use a power optimizer, the SolarEdge technology shifts supervision to the surface. Thank you for sharing your experience. If this does not resolve the issue, please email the Customer Support Team at [email protected] for further assistance. called solaredge_cloud, keep the data forever. Same as many others, inverter quit after only 1 1/2 years, which I was not alerted about but find myself while monitoring production. I am going to take legal advice to try and force them to do something. Thank you for taking the time to share your experience. We only install SolarEdge products and for very good reason. Your system is connected to the grid but is not producing. I created a case # with SolarEdge on 9/24/22. SolarEdge Tech Support via Whatsapp communication channel is brilliant - quick helpful responses to Technical queries which makes it convenient whilst installing/design systems to get the answers efficiently. The guy even said it with an exclamation point as if it was great news. Let's check out further about SolarEdge, the online platform built for PV system installers as well as designers. Reported on 10/12/22: My SolarEdge App stopped updating electricity generation info on June 30, 2022. Thank you very much for sharing your experience! On 9/30/22 SolarEdge reported to me that an inverter will be shipped. The support team is absolutely useless and unresponsive. The site mapper allows SolarEdge installers to streamline the registration of a new system by mapping its physical layout in the SolarEdge cloud-based monitoring platform. Quit Aug 18. We have sent to your local team for review and to make contact. I have had trouble since installed. A form is displayed. Thank you for taking the time to share your experience. G5 combines power system monitoring and control capabilities. Alternative Power Source Monitoring Kiosk Monitoring service Shop Satellite-Based Performance Ratio Warranty Extension . Customers have complained that SolarEdge failed to inform them at the time of installation that future upgrades may be needed to keep their data connections active even . Connect up to three SolarEdge Home Batteries per inverter for unmatched storage and backup. Warranty Register Your Product. I talked with solaredge rep and was sent a replacement six months after contacting them. 15 Chester Road, Colmworth Business Park Eaton Socon, Cambridgeshire PE19 8YT Companies can ask for reviews via automatic invitations. +91-97420 77110, +91 97183 02626. We have requested more information in order to look into your case. I had a fairly optimiser and found it hard to get through via phone. Weve been chasing them every day for weeks. I contacted Solar Edge because we bought a house that used Solar Edge monitoring. Our solar panels stopped working due to our inverter going bad in June according to Palmetto and SolarEdge. The G5 provides remote monitoring for all SolarEdge UPS products. No matter where you are, you can easily track your SolarEdge from anywhere in the world. Type search term to search the site . This is for the excellent service by James and Luis in getting our system to communicate status via the internet. Manufacture solar inverters, power optimizers & Pw monitoring for maximum energy production and faster return on investment. Update: Thank you for providing your information. Here are 8 tips for writing great reviews. For a complete list of inverter error codes and their meanings, please. I am an installer. They have no idea how long it will take to get a replacement. If the green light is on: Your system is producing. A month later (roughly) that one breaks also. Read disclaimers on how any info I got from this access cannot be used to troubleshoot system. It has been a month since the systems was powered up and were still waiting for it to be working properly. Excellent product and great warranty and after service. Field support for start-up and commissioning. You will see the SolarEdge Monitoring icon inside the emulator, double-clicking on it should run SolarEdge Monitoring on PC or MAC with a big screen. If your inverter does not have a screen, wait for 5 minutes. mySolarEdge:the Monitoring App for Your Customers. Additionally, with the SolarEdge, you can enable the option to get accurate, real-time tracking of each module's performance to assess it with you will be able to track the continuous production. Arc Fault. Naked Solar warranty isn't worth the paper it's printed on. UPDATE. Their customer service is awful, with over 1 hour wait times. Ground Fault / Isolation Fault: Please contact SunCommon Customer Support, Please contact SunCommon Customer Support, Hardware error a replacement inverter may be needed. Thank you for taking the time to share your experience. Enter your router Wifi password. Check for the S_OK on the main screen which indicates connection to the SolarEdge server (this might take 3 -5min) 12. The end-user will be informed of alarm conditions through email and SMS, as well as by monitoring the web interface. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These PV systems control the energy of every solar panel so that everyone performs to their total ability, independent of how well the other panel functions. This fully featured power system communication device is designed to give the user total monitoring and control and other voltage and current measurements, and even includes environmental sensing. This is located outside next to your utility meter.