Don't get me wrong, more often than not, I find some really enjoyable things to try on a cruise. But I have a bunch of small amount pending charges hanging around. Also, after looking at my final bill, I saw a $15 charge for "beverages" dining room. Missed St. Kitts so was given OBC of $157 plus $90 for shore excursion. Crown & Anchor points take about two weeks from the end of your sailing to post to your account. Refreshment pkg (which is any drink but alcoholic) runs between $20 and $28/night so absolutely would equal that charge because they add 18% gratuities to all pkgs. Our ships operate using a cashless system, so these accounts allow you to link a form of payment with your SeaPass Card which is then used for all onboard transactions. The tragedy occurred on July 7, 2019, as Chloe was . I do hope your next cruise goes better for you which I believe it will since you have found this wonderful forum message board full of ideas, recommendations, and information! "Were you both in same cabin? You should of done more research before you went on the cruise to find out about all charges and practices cruise lines have. I saw everyone had cups, so I assumed I needed a package for refills? I always seem to notice the charges made in error AFTER we get home and theres really not much that can be done unless you use Amex. In essence for your tip, it equals to a dollar or 2 per hour. For inquiries about purchases made while you were in port, please contact Royal Media Partners online or by phone at (305) 673-9500 or 1-855-769-2567. People do not understand that the gratuity you pay includes not only food but cabin attendants. Your previous content has been restored. He ordered a few alcoholic drinks and I just had water. They work probably 12 hrs a day. Each guest who sails onboard will set up an Onboard Account. ROYAL CARIBBEAN ARABIA . We tip our MDR staff at the last night we eat in there , we do specialty so we're not in there every night. If purchased pre-cruiseor onboard, photo selections must be made onboard at the Focus Photo Gallery. There are also gratuities baked into the beverage packages that, since it sounds like you guys purchased the package on board, may not have processed at the time of initial payment. If not, you are charged on board. While the holds arent charges, they do reduce your available credit. Royal Caribbean's Voom, cruise internet, is innovative. Coming back from a Royal Caribbean cruise in July and still seeing about $400 pending on my credit card. Norwegian offers The Premium Beverage Package, which covers just about any drink up to $15. Explore our 2022-2023 cruises to the Caribbean, Bahamas, Mexico, Alaska, Europe, and to over 300+ destinations. and ask if we would like that again. Pending Charges. I would like to speak to someone regarding the experience I had on my most recent cruise, who can I contact. Where can I fill out a survey regarding my experience on my most recent sailing? mrcrab2022, to see if you have the prepaid gratuities listed there. ROYAL CARIBBEAN. You may see more than one pending charge on your credit card. Day 1 we ask for pillow toppers if we are below a suite. Conferences in Puerto rico 2022. Weather Update See latest advisories. If you only eat in the WJ for all of your meals you probably don't know that the wait staff picking up your dishes also work in the MDR on sea days for lunch and dinner. $380 to $440. For example, we tip about 100 to our cabin attendants for 7 nights. The short answer is no. How can I redeem my Future Cruise Credit? Who can I speak to? Are you making your bed daily, and replenishing your towels, toilet paper, etc? $10,287,867. Purchases made onboard over the initial $100 will generate additional holds. UNITED STATES. These look like the standard gratuities that automatically get added to each guest's sea pass. No. Babysitting. I don't understand why they would allow him to make a purchase for me without asking me if I was ok with it. In that caseyou really should have paid more attention before the cruise to what you had already purchased. No, well that person cleaning up after you is part of the gratuity you refuse to pay. Applying your credit is easy! Save Now: 30% OFF ALL GUESTS: sailing in the same stateroom. 866-562-7625.. No. The cruise was 4/15- 4/18. All looked OK (dang things do accumulate tho) and my bank has one cleared transaction that covers that total. Do you say no to the wait staff when they walk around picking up empty glasses, but instead do it yourself? Even with the deluxe beverage Pkg you will be charged the difference for drinks exceeding $13.00. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Always dispute billing discrepancies onboard the ship. Future Cruise Credits can be issued in ei Future Cruise Credits in most cases are nontransferable. CEO Pay Ratio. If this was your first ever Royal cruiseand you plan to cruise again with thembe sure to join the Crown & Anchor Society to begin accruing points. Update: The $15 beverage that I was charged on my final guest statement will be refunded back to me (They made a mistake and said I had wine). Below is from my upcoming 3-day cruise confirmation. In addition, customers will receive a 100% refund to the original form of payment (Note - guests opting to cancel their cruise do not qualify for the 125% FCC offer.Royal Caribbean International ; Help! The cost is $99 per person, per day, plus an additional 20% gratuity, for a total of $118.80. A. If you had a wine or drink with dinner one night that would likely be the $15 charge. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Where can I get financial information if I booked through a Travel Advisor? They are shown as pending. They should fall off of your account in a few days. I purchased photos before or during my cruise, but I havent received my photo link. . Paste as plain text instead, Norwegian often offers "free" drink packages as a perk on some sailings, but you have to still pay the gratuity. Just like some land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. Were unableto offer sales of any photographic products or services after your cr For inquiries about a product you purchased onboard, please contact Starboard Cruises at(800) 540-4785 or online. Luggage Tags Pending - Royal Caribbean International - Cruise Critic Community. Photo packages can be purchasedpre-cruise with a discount, or onboard. While the holds aren't charges, they do reduce your available credit. The cruise line updated its health and safety protocols on Wednesday, November 2, with the simple statement: "For sailings from the US beginning on or after November 14, 2022, Disney Cruise Line . All looked OK (dang things do accumulate tho) and my bank has one cleared transaction that covers that total. Royal Caribbean International doesnt control how long the refund process takes; After your sailing we send a link to your email address on file. Guests may notice pending charges or authorizations on their credit card. Who can I speak with regarding a purchase I made in a port of call? CRUISE NEWS: Royal Caribbean drops protocols for most sailings. I don't know how anyone. Save on Airfare Up to $500 Airfare Savings: Reduced rates on our Alaska . ", He bought the alcoholic package and he bought me the REFRESHMENT PACKAGE, EDIT: I guess I was forced to also have the deluxe package because it also includes non-alcoholic drinks, which he said I could have, "Were any "premium drinks or wine ordered by somebody at the table. Most cruise lines offer free room service, but some have now implemented a service charge for each order placed. Your link has been automatically embedded. The charge that stayed ended up being a different amount than what it was when it was pending. Would you not tip your waiter at Applebees? ", "The deluxe beverage Pkg requires ALL Adults in same cabin to purchase. Total Compensation. Room Service. How much are gratuities on Royal Caribbean cruises? Not saying your family member is in the right here but communication is key when you are traveling with others. Thank you. For inquiries on art youve purchased onboard our ships, please contact Park West at (800) 521-9654. Then went to casino and cashed in $100 x 2 nights of this OBC. Several of the drink pkgs come with a refillable cup for soda but bringing a cup from home will not work. The ships include the world's four biggest cruise vessels Symphony of the Seas , Harmony of the Seas , Allure of the Seas and Oasis of the Seas which can each hold more than 6,600 passengers. Were any "premium drinks or wine ordered by somebody at the table. Who can I speak with regarding my art purchase? They may simply not have gone through yet before you got off the ship. You cannot refill a water bottle with soda because 1) the refilable cups have a chip in them which activates the freestyle machine and 2) well that would essentially be stealing. This isn't the on board statement for drink and excursion charges, that charge went through. So now I am feeling a lot better. Also not sure why your family member used your charge card only for your pkg because typically one reservation uses one credit card. Challenges that begin prior to June 15 normally earn status through the end of the. All but one fell off yesterday, 3 days from the time we got off. I have had some success with removing $1000 for a cabana that was never rented, multiple towels from the pool and also a Royal Up that was never initiated (go figure). If one does not drink alcohol you can call Royal and get the refreshment package (pre-cruise). My guess is your problem is with the family member not Royal. You cannot paste images directly. Transfers. I had dinner 2 nights at the fancy restaurants, so I assume I'm going to be charged $15 again for water and the alcoholic drinks my family member ordered? Nothing nefarious. This was my first cruise. Then you don't end up eating someone else's charge. Sailed on Anthem 1/9/22. In instances where Onboard Credits are issued due to an itinerary change or service recovery, the credit may be issued in the value of either a dollar amount or for a value equal to a specific number of days. See below to learn how: Heres how to redeem online for new bookings: Find the sailing that you are interested in. This pending amount is used to secure funds for anticipated onboard purchases. At the pool do you always bring your drink and never go to the bars even to get a glass of water? Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. I reviewed the paper statement I received on the last day as well as one sent by email. Other lines that have started charging for room service include Norwegian Cruise Line, which now has a $9.95 "convenience charge" for room service. The fabulous kids' clubs on family-friendly lines like Royal Caribbean, Carnival, Norwegian, Disney, and MSC host a packed schedule of activities for the youngest cruisers. Expect to pay $7.95 per order on . I reviewed the paper statement I received on the last day as well as one sent by email. The bar staff is responsible for filling the water container at the bar. You cannot purchase a deluxe beverage package with a soda package. Echoing what another person was saying about the standard room gratuities which are per person, per day. Could I have brought a water bottle from home and kept filling it up with soda? Unless you specifically requested this, each days gratuities (14.50) are added to your final room charge. Who do I contact? You can easily access it via the free Royal Caribbean app or on your stateroom TV. However, when we show up they immediately remember our bevs. On last evening of cruise settled everything with service desk and had a zero balance. Featured Royal Caribbean Cruise Deals. Disney Cruise Line has introduced two new online functionalities to improve the experience for guests who are planning a cruise. They have to get them. Seems odd that you would have completed your cruise without ever knowing you had the drink pkg. For guests staying in Grand Suites and above, the fee is $17.50 per person, per day. On many ships, you can also review it on the Royal Caribbean app. So did you prepay gratuities with your cruise fare? I'll keep an eye on my online banking. The deluxe beverage Pkg requires ALL Adults in same cabin to purchase. We just got off Liberty last Saturday, and there were 3 charges from Royal pending on our card. My credit card was charged (He bought the wrong drink package for me, I needed the less expensive one for water and soda). Platinum. Seems by that price you noted he did indeed purchase only the refreshment pkg for you. We are like many and tip personally certain staff on top of our tips added via RCCL. Adventure Ocean is included in your cruise fare with two exceptions: childcare after 10PM and the nursery. The $43.50 looks like it is another gratuity fee even though I already paid for it. Royal Caribbean does not (at least until now) offer any sort of company-sponsored installment plan with no interest charges. Do you eat at the MDR for lunch or dinner? Royal Caribbean, Disney and Carnival are the game-changers! You can go to Guest Service at any time and ask for a copy of the bill. Sorry this confusion happened; hopefully you can get things straightened out and you are armed with this lesson for you next adventure. I went on a cruise with a family member and he was able to buy a drink package for me, without me even agreeing for it. Very sorry you encountered this but I would not blame Royal for this! If so, I would be mad at Family member not Royal. Here you can find the upcoming conference date, conference name and venue. You may say RCCL should pay their staff more. Who can I speak with regarding my spa purchase? We know booking a cruise can be a complicated process, so if you need any help or would even like us to fill out your information for you please get in touch. 9. Cruise lines offer a range of Wi-Fi packages, based on bandwidth or time used. Even with the deluxe beverage Pkg you will be charged the difference for drinks exceeding $13.00.". I'd contact your bank and see if they have any knowledge. Cruise Taxes and Fees. https://lnkd.in/eHDUxcmB #cruise #cruises #royalcaribbean. However, some refunds may take up to 30 days to post. Just returned from 8 day cruise and had a wonderful time. Most holds are released by the time your cruise ends; however, some . Disney Cruise Line Video Connect With Us https://www.royalcaribbean.com/faq/questions/onboard-service-gratuity-expense. Royal Caribbean is the world's largest cruise line by passenger capacity, with 25 ships that together offer more than 88,000 berths. April 20 in Royal Caribbean Discussion. NowIf you were in 2 different rooms then perhaps the family member linked both reservations in order to make purchases for both rooms. If one does not drink alcohol you can call Royal and get the refreshment package (pre-cruise). Or, if youre looking for more information on something you saw displayed around the ship, please contact International Corporate Art by phone at (30 For Photo Inquiries, please contact Customer Service by phone at +1 800 256 6649. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. Royal Caribbean has no shortage of fun things to do on a cruise, and a few of them I have no intention of ever doing again. Sure, but the fact and reality is this is a common practice among their industry. AO Babies/Royal Babies & Tots is the nursery onboard, providing childcare for babies and toddlers 6-36 months old. $180 to $240. Other. They probably won . 1. Most holds are released by the time your cruise ends; however, some are released within 3 5 business days after your sailing and others may take up to 30 days to release. We have a long-lasting partnership with our travel advisors across the globe. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Getting an invoice doesn't mean they won't put further charges. It probably depends more on your financial institution than Royal. You can look at your precruise bill (or check with that family member!) 12,500 EQMs or 16 EQSs. Yes, they chose this life, but many do it to support their family. If you have an account, sign in now to post with your account. Well then, don't give me a final invoice and add extra charges to my credit card days afterwards. *Please see all applicable Terms & Conditions for Promotions. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. Look at your bill before the cruise ends. Your best bet to avoid the fees is to find free Wi-Fi in port. . If you sailed on Independence of the Seas: If your inquiry is about a product purchased onboard Independence of the Seas and you saile For inquiries about purchases made while you were in port, please contact Royal Media Partners onlineor by phone at (305) 673-9500 or 1-855-769-2567. Do you leave your dishes in the WJ at your table? Royal Caribbean International doesnt control how long the holds remain, your bank or financial institution determines the duration of these holds. If I have to end up paying $43.50 x 2 for gratuities, I'll never use Royal Caribbean again. Mad at Royal Caribbean-- charged without consent and overcharged. They have made the bed and now have to remake it again . You can redeem your Future Cruise Credit online, orthrough your Travel Advisor. U.S. CRUISES UPDATE Guests of any vaccination status can sail*. While the holds arent charges, they do reduce your available credit. This is solid advice. Cookie Notice Were you both in same cabin? With a Royal Caribbean Visa Signature credit card you earn 2 MyCruise points for every $1 spent on qualifying purchases with Royal Caribbean and Celebrity Cruises. So why not them? Royal had about 8 authorizations run on my card in various amounts during my last cruise. They will than return to the ship and start their shift that night. Someone cleaned your room, gave you towels, made your bed, cleaned the shipthis is for them. In addition to this, an 18% gratuity is automatically added to all drinks, spa and salon services. Also see:https://www.royalcaribbean.com/faq/questions/onboard-service-gratuity-expense. . Its not just Royal Caribbean that charges these gratuities its every cruise line. Again, do you empty the trash on the pool deck where you tossed your trash? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How can I file a claim if my luggage was damaged? It's just telling you what the final bill will ultimately be. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. Anyone else experienced this and will they eventually just go away? He also gave me a sticker to put on my sea pass which says "Royal Replenish." Seems they just like to complain and deflect their lack of research onto others. It is listed right on your sea pass! If you look at the invoice and see extra charges that aren't there on the invoice, then by all means contact Royal. Both positive or constructive feedback is always welcomed as continue to try and make sure we provide the top tier quality of service you expect from us. Celebrity Cruises and Carnival both charge for room service delivered late at night. $480-$540. You may see more than one pending charge on your credit card. I didn't have internet on the cruise and I didn't realize they had a cheaper drink package. They are shown as pending. Learn more about the 10,000 MyCruise bonus points offer and apply online. 2. Display as a link instead, If so, I would be mad at Family member not Royal. The Miami-based operator . Maybe cruising isn't for you. This is the combo my wife and I need but when buying a deluxe package the other must purchase a refreshment package. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Just because you didn't understand the rules doesn't make it Royal's fault. After a federal judge denied Royal Caribbean's motion to dismiss the case, the company refiled it, and Graham sided with the company Tuesday.. A popular option for many cruisers is to book a cabin far in advance of . *Please see all applicable Terms & Conditions for Promotions. As you are about to discover, once the cruise is over, it's difficult for the shoreside team to quickly and easily look and resolve onboard spending. Norwegian Cruise Lines. Royal Caribbean International doesnt control how long the holds remain, your bank or financial institution determines the duration of these holds. Can I use part of someone elses Future Cruise Credit to cover my own cruise fare? In the future, a little research on your part will help avoid these issues. You can post now and register later. Royal Caribbean charges a gratuity of $14.50 per person, per day. This forum is a great place to garner info so your Next Royal cruise will be more enjoyable. I always have my TA pre-pay these, so I do see the $43.50 already on my confirmation. For more information, please see our Two days after returning saw a $200 . Kids Sail Free Guest 12 & under SAIL FREE: (select 3 night or longer sailings) Instant Savings: Get up to $550 Instant Savings: per stateroom on select sailings & categories. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. Image downloads are available for guests who purchased photo packages or photos that included digital files. For the buffets, someone cooked that food and someone else refilled that food and kept everything clean. Some cruise lines have started making a change. I got my own food (buffet) and I got my own refills (drink stations) most of the time on the boat. Get billing problems solved before you leave the ship. By For its 2021 fiscal year, ROYAL CARIBBEAN GROUP, listed the following CEO pay ratio data on its annual proxy statement to the SEC. Sounds like based on how you feel cruising in general isn't for you. I was charged the amount on my final invoice but my online banking also shows two pending charges of $43.50 and $15.34, getting really annoyed. I request due to a knee issue that I need 2 more pillows. This will have an almost immediate record of all of your charges so you can keep an eye on what you're getting charged. Privacy Policy. Please make sure that you have the Personal Property Report and that you filled out included in the e-mail as you will need it as part of your claim. Clear editor. Gratuities are normal for most cruise lines, they're either baked into your bill or you pay onboard. Royal Caribbean changes its Non-Refundable Deposit policy by removing the Future Cruise Credit component from June 1, 2022. This means that you cannot use someone elses credit for your own cruise fare nor vice versa. You will probably also get a print out on the last day of your charges up to that point, giving you another chance to go to guest services and get things straightened out onboard. Taking out the trash you make and leave at the WJ? ($200 total). Who can I speak with regarding my missing photos? A secure invitation link to view and do For Spa Product and Services inquiries, please contact OneSpaWorld. How are Onboard Credits & Future Cruise Credits Calculated? Yes. Royal Caribbean is a pioneer in terms of WiFi service on cruise ships. I respect your opinion, but disagree with it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some are not to my liking, and other plans . These are people that live on the ship for 9 months in cramped quarters and long hrs. Not sure what ship you were on but typically and lately the alcoholic drink pkg runs at least $60/day which would have been more than double your charge of $120.36. Where can I file a claim for my travel insurance? He told me with the drink package that he purchased for me that I could get non alcoholic drinks. If you purchased Royal Caribbean Travel Protection and wish to file a travel insurance claim, please contact our service partner AON. Most holds are released by the time your cruise ends and final charges are settled; however, some may take up to 30 days. Your tip at Applebees is like on the shipa waiter/waitress in the food business shares it with the person clearing your dishes. That gratuity is shared among many levels. Royal Caribbean has a $7.95 fee for room service delivery, plus an automatic 18% gratuity. Childcare for ages 3-11 incurs an hourly fee of $7 between the hours of 10PM and 2AM. As extensive and accurate as your response is, I'm guessing the OP won't read it. This pending amount is used to secure funds for anticipated onboard purchases. While the holds aren't charges, they do reduce your . If you w *Please see all applicable Terms & Conditions for Promotions. He commented that he was able to get 50% off his package when he also purchased mine (I was charged BEVERAGE PACKAGE 120.36). This has been a great Redit community of friendly helpful people. I am not sure the logic behind this but they made this change around 5 years ago. I just drank water! By vanderty, December 20, 2021 in Royal Caribbean International. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. $2,000 EQD. The 3 separate authorizations for gratuities that you noted above should have been included in your final invoice from the ship. Who can I speak with regarding a purchase I made in a port of call? Cruise giant Royal Caribbean International on Friday announced plans to bring back six more ships including some of its largest for U.S. sailings starting July 2. If you don't prepay gratuities, these will be added to your final bill. You probably would have noticed. Best of luck. Never heard of a sticker noting Royal Replenish??? When you hit Coco Cay or Labadee before you get to debark you'll see staff leaving. When 2 adults are in the same room (same reservation number) and one purchases the deluxe drink pkgthe other adult also must purchase that pkg unless you call Royal to request a refreshment pkg. But just like anything in life, some things do not jive with me. Guests may notice pending charges or authorizations on their credit card. I need insurance for "cancel for ANY . Just like some land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card. A tip for the future: check your bill daily during your cruise. Caribbean 5,407 Europe 3,901 Bahamas 2,079 Scandinavia 1,712 Duration 5 to 7 nights 12,280 11 to 14 nights 3,959 4 nights or less 3,366 8 to 10 nights 3,123 15 nights or more 2,946 Bergen 878 Barcelona 845 Miami 755 Southampton 590 Fort Lauderdale 577 MSC Cruises 4,150 Carnival Cruise Line 3,120 Royal Caribbean International 2,517. Due to this, we cannot speak about the finances on a reservation once a guest has booked through a travel agency. Upload or insert images from URL. $151,810. If you are missing any Crown & Anchor points from one of your previous sailings or have any inquiries regarding your account, please contact us at crown We would love to hear your feedback about your experience on your last sailing with us. Finally, look at the hours the wait staff works. Carnival Cruise Line Adds Dining Charges and Makes Changes So now I am feeling a lot better. They will be your bartenders, wait staff at their private island. Who can I speak with regarding my onboard purchase? "You can make as many partial payments as you like between the time of . Here are the latest prices of Royal Caribbean's drink packages, which are subject to change: Deluxe Beverage Package: Between $63 - 89 per person, per day Refreshment Package: Between $29-38 per person, per day Classic Soda Package: Between $12-$15 per person, per day The price of Royal Caribbean drink packages varies depending on the sailing date, cruise ship, and itinerary.